Frequently asked questions

Everything about booking, pricing, scheduling and our policies.

Still have a question? Contact us.

Booking

Choose your service, pick an available date and time, answer a few questions about the job, enter your contact and address details, and pay securely online. You will receive a confirmation right away.
No. Everything is done on our website, and we keep in touch by email. If your arrival time needs coordinating, our team will contact you directly.
Your name, service address, phone number and email, plus a short description of the job, the service ZIP code, and how many hours you expect the job to take. In the job notes, mention details like TV size or wall type.
Photos help us understand the job and arrive with the right tools, hardware and time estimate. After you book, simply reply to your confirmation email with any photos. They are optional but always helpful.

Most services are billed at an hourly rate with a one-hour minimum. Your hourly rate and the total are shown clearly before you pay: Hourly Rate × Hours = Total.
No. You pay what you see on the screen. We do not add surcharges just because of your wall type or materials.
You see the estimated total when you book (1-hour minimum). Your card is saved securely and charged after the job for the actual time worked, so the final amount reflects whether the job took longer or shorter than estimated.
Payments are made online by card and processed securely by Stripe. BayHomeFix never stores your full card details. Tips are optional.

The booking calendar only shows dates and times that are still available. We take a limited number of jobs per day, so when a day is full it closes automatically and you will see the next available dates.
After you book, you receive a confirmation email right away. A BayHomeFix team member will contact you as soon as possible if the arrival time needs to be coordinated or adjusted.
Yes. You will receive a booking confirmation and a reminder by email. If you can’t find them, please check your junk or spam folder. Our team will contact you directly if your arrival time needs coordinating.
Payments are made online by card and processed securely by Stripe. BayHomeFix never stores your full card details. Tips are optional.
Yes. We offer evening and late-night slots so you can avoid San Francisco traffic and fit the work around your day. Available times are shown in the booking calendar.

Yes. Cancellations made more than 24 hours before your appointment are free with a full refund. Cancellations within 24 hours are charged a fee equal to one hour of the service rate.
Rescheduling more than 24 hours before your appointment is free. Changes within 24 hours are charged a fee equal to one hour of the service rate, because our daily booking slots are limited.
Our technician will wait up to 15 minutes. If we cannot reach you or access the property, the booking is treated as a no-show and a fee equal to one hour of the service rate applies.
See our Terms of Service, which include the cancellation policy and the property access and liability waiver.

Clear the work area, have any items, mounts or hardware you purchased on site, and make sure someone is available to let us in and approve the finished work.
Please get any required approvals from building management, your landlord or HOA, and arrange access for the technician and tools, including security, service elevators and parking.

We currently serve San Francisco County and San Mateo County. Santa Clara County and other Bay Area areas are coming soon.
Yes. We handle maintenance, repairs and installations for offices, shops and other commercial spaces, as well as homes.